A small group of people set about starting a DIAL office in Basildon in 1985. It was their vision, hard work and dedication that set the foundation for today's DIAL. Our main office is based in Basildon but we cover the Basildon, Brentwood, Castle Point, Rochford and Thurrock areas of the county. We have now also branched further into the Southend area with our project for outreach and home visiting.


The original founders had a vision of hard work and enthusiasm, creating an organisation that supports local disabled people, assisting them to gain a better quality of life. In February 1986 DIAL opened its help lines for the first time and 31 years later we are still providing a first class service to individuals with disabilities. DIAL conducts the helpline and further projects through our outstanding volunteers who have in depth experience and knowledge of disability led issues and are passionate about the work they conduct. Our aim is to help as many individuals affected by disability as possible and to achieve this we have developed additional advice centres in different locations to make services more accessible to disabled individuals.

Over the years we have come to understand beneficiaries needs and have expanded our organisation to continue to meet their requirements. We have extended our target groups and now also offer advice and guidance to anyone affected by a disability led issue thus we donít just deal with disabled people.