ADMINISTRATION

Roles of Staff

DIAL currently has 4 full time and 1 part time employees.  Two employees operate their own individual projects whilst working as part of a larger team interacting with each other and volunteers. There are currently fourteen volunteers that work at DIAL, all fully trained and with relevant experience of disability.

Staff

Manager, Jan Stevens – Main duties include the organisation and monitoring of the daily running of DIAL.  Responsibilities include the running of the office, organisation of events, meeting with clients, partners and funders, representing DIAL at meetings and formal events, fundraising and overseeing the progression of DIAL and services being offered across all offices.

Training and Development Officer, Ev Coe – Responsible for devising and implementing individual and overall group training procedures for new and existing volunteers. Her duties include the development of both a manual and computerised internal system to improve DIAL’s services offered to clients. She also supports staff and volunteers through difficult issues and oversees staff and volunteer safety.
Information and Home Visiting Officer, Marion Cooke – Main duties include making home visits to individuals that are immobile or housebound and would normally have difficulty gaining access to services by visiting the offices.  Her responsibility is to assist clients with enquiries, helping them to gain a better quality of life and independence within their home.  Marion also runs the outreach advice service allowing clients to access the help they need in their own locality.
Welfare Rights Adviser, Sally Wiseman – Is experienced and equipped with the knowledge to support and advise clients with complex benefit enquires and assist with Mandatory Reconsiderations, Appeals and Tribunal paperwork surrounding benefit entitlements. The Adviser offers one to one support and individual tailored guidance which is dependent on individual circumstances.                                                    

Information Officer/Admin - Christine Tarbard - Providing our clients with the one to one assistance that they need and attending to the admin roles needed to help the smooth running of the office.